Every business needs a cost effective communications solution. Packetbound’s PB‐X provides you with reliability that will exceed your expectations, along with productivity gains in a cost effective enterprise grade phone system created with growth in mind. Our systems can utilize VoIP phone service & traditional phone service, allowing you the freedom of choice.Experience our PB‐X and enhance your business today!
The days of costly communication solutions are over. Our PB‐X Entry starts at $995 for unlimited extensions with capacity for up to 20 handsets, and packs in all the enterprise grade features you would expect. Auto attendants? Call Queuing? Reporting? Voicemail to email? It’s all in there, and more!
With our support plan, our undivided commitment to you will continue for the life of your PB‐X. You will enjoy automated system updates, 24/7 monitoring of your system’s health, along with someone on call to answer any questions and to apply any changes you require. Need to add a user? Need to reconfigure the Auto Attendant? Having a problem? Packetbound is there.
With the power of the internet, location is no longer a barrier. Employees can take home a desk phone, install a software phone on their laptops or forward calls to their cellular phone and enjoy all the same features as if they were sitting at their desk. Furthermore, satellite offices can be linked together, allowing inter‐branch communication at ZERO cost to you, and allowing your business to fully function as ‘one’.
Features:
One of the most sought after features, an Auto attendant allows you to control the call flow into your organization with an interactive voice menu. This lets callers “Press 1 for sales” or “Press 2 for Accounting”, utilize scheduled responses, send calls off site, and much more.
Want callers to be greeted by different messages depending on the time of day? Time Conditions allows you full control of what IVR messages are played to your customers, and when.
PB‐X Comes ready for VoIP. In fact, all inter‐office communication is done over VoIP, but you have the choice to continue to use your PSTN/POTS phone service or enjoy the savings & benefits of VoIP telephone service.
Each extension signifies a user, and with unlimited users the sky is the limit!
Where other systems force you to pay for voicemail capability, PB‐X includes over 500 hours of storage for voicemails, along with 4 easy ways to access them.
- One touch from your desk phone
- Dial in from any other phone
- In your e‐mail as an attached .wav file
- Via your PB‐X’s web panel
Music On Hold (MOH) is easy to use! PB‐X Supports any MP3 file, which is easily uploaded to the system.
Ring groups allow an inbound call to ring any group of phones in your organization. First user to pick up gets the call.
Users can enable & disable call forwarding for inbound calls to their extension via their handsets, allowing even the biggest road warrior to always be in touch.
PB‐X includes a dial‐by‐name directory, making it even easier for callers to efficiently locate their party. Users simply key in the users first OR last name
The only downside to VoIP is its reliance on your internet service. If you are utilizing VoIP for your phone service, and you experience an internet service outage, PB‐X will automatically route calls to your PSTN/POTS line (if available).
Easily link multiple PB‐X locations and save on inter‐office calls.
Follow Me allows callers to locate you no matter where you are: on your cell, at a branch office or at home. This feature will ring multiple locations of your choosing, until the user picks up or is diverted to voicemail.
Each queue comes with a variety of options:
- Personalized audio announcements give your queue that professional sound.
- Hold Time” announcement frequency customization.
- User/agent priorities for more effective call routing.
- Hold time limits so callers do not remain in your queue for extended periods of time.
- Caller limits for keeping queue call volume to a manageable level.
- Length of time after fielding a call before the same agent is called again.
And much more!
Need to monitor conversations for quality and/or training purposes? PBX can monitor and record all calls, or record calls as needed.
